At Dermnourix Life Sciences, we prioritize product safety, hygiene, and customer satisfaction. Due to the sensitive nature of skincare products, our return and exchange policy is designed to ensure quality and fairness for all customers.

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1. Eligibility for Returns & Exchanges

We only accept returns or exchanges under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• The product is unused, unopened, and in its original packaging

Any request that does not meet these conditions may not be approved.

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2. Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return or exchange:

• Opened or used skincare products

• Products without original packaging

• Items reported after 48 hours of delivery

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3. Return & Exchange Process

To request a return or exchange:

1. Contact our support team within 48 hours of receiving your order

2. Provide your order number and clear images of the issue

3. Our team will review your request and guide you further

Once approved, we will arrange a replacement or refund depending on the case.

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4. Refund Policy

• Refunds are processed only after the returned product is received and inspected

• Refunds may be issued via bank transfer or another suitable method

• Processing time may take a few working days

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5. Replacement Policy

• Approved replacement requests will be processed as soon as possible

• Delivery time for replacement items may vary depending on availability

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6. Important Notes

• Customers are advised to perform a patch test before using any product

• Dermnourix Life Sciences is not responsible for allergic reactions or skin sensitivities

• Claims based on personal skin results are not eligible for return

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7. Contact Us

For any return or exchange requests, please contact: