At Dermnourix Life Sciences, we are committed to delivering your skincare products safely, efficiently, and in a timely manner across Pakistan.

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1. Order Processing

All orders are processed within 24–48 hours after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day

• Cash on Delivery (COD) orders may require verification before dispatch

Once your order is confirmed, it will be prepared and handed over to our courier partner.

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2. Shipping Charges

We offer simple and transparent shipping rates:

• Flat Shipping Fee: Rs. 300 nationwide

There are no hidden charges.

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3. Delivery Time

Estimated delivery time:

• 3–5 working days for most locations

• Remote areas may take slightly longer

Please note that delivery timelines are estimates and may vary depending on location and courier operations.

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4. Delivery Delays

While we strive to deliver on time, delays may occur due to:

• High order volume (sales, Eid, promotional campaigns)

• Public holidays or unforeseen circumstances

• Courier service issues beyond our control

We appreciate your patience during such times.

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5. Order Tracking

Once your order is shipped:

• You may receive a confirmation call or message

• Tracking details (if available) will be shared with you

This allows you to monitor your delivery status.

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6. Delivery Attempts

• Please ensure your contact number and address are correct

• Our courier partner will attempt delivery at your provided address

If delivery fails due to incorrect details or unavailability, your order may be delayed or cancelled.

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7. Damaged or Missing Orders

If you receive a damaged or incomplete order:

• Report the issue within 48 hours of delivery

• Provide order details and clear images as proof

We will review the issue and resolve it as quickly as possible.

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8. Service Coverage

We currently deliver nationwide across Pakistan.